23 August 2013

What Companys Have The Best And Worst Customer Service?

Ever wondered who are the companies with the best and worst customer service? You may be very surprised by the results in the survey carried out by Bruce Temkin co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to helping customer experience professionals learn, grow, and succeed.




Some of the 235 companies, organizations he surveyed such as Charter Communications, AT&T, Comcast, Verizon, Time Warner Cable and Cox Communications all ranked at the top of the list for worst customer service. See the (PDF) list below for more detailed results.

http://experiencematters.files.wordpress.com/2013/08/2103tcsr_companies.pdf

Turned out:
TV service providers deliver terrible customer service
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