Knockoffs on AMAZON

I was thinking about buying a WYZE Labs product from https://wyze.com/ , due to great product reviews but the currently dont deliver to the UK. I decided to check on AMAZON UK to see if I could buy one on there but just found a lot of KNOCKOFFS from various sellers. I contacted AMAZON Customer services and below is the Chat.

Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can tap a button to reply.  Go for it!
13:55
Got it!
13:55
Messaging Assistant | Customer Service
OK
So, what can I help you with?
13:55
Wanted to buy a WYZE Cam on Amazon UK but I decided to contact WYZE to see if they sell in the UK. This is their reply. I contacted WYZE and below is their reply:

"Thanks for getting in touch! Wyze products are only available in the 48 contiguous United States, Alaska, Hawaii, and Puerto Rico. We are planning to be available in Canada later in 2019 but do not have any further updates at this time. We hope to expand further outside the U.S. in the future, but we don't have a timeline for when that will be available just yet. We know it is a high demand, but at this time we are not able to ship internationally or support our warranty internationally. You can sign up for our newsletter at www.wyze.com or follow us on social media (Facebook, Twitter, etc) to get product updates like these.

While the devices will still give you access to the live stream, event notifications, and other core features*, the warranty currently does not cover the devices outside of the U.S. If you use a Wyze product outside of the U.S. you are free to contact our U.S. based support but we can only send product replacements under warranty to U.S. addresses.

We do not have any current authorized international sellers for Wyze products. Any Wyze product sellers outside of the U.S. are not authorized, including Amazon.ca, Amazon.uk, and Amazon.au.

Please note: Our website currently cannot accept international billing or shipping addresses.

*access to third-party integrations may be limited or not available outside the United States."
13:57
Messaging Assistant | Customer Service
Let's see. Could you tap the item you're looking for from your recent orders below?
13:57
Item not on list
13:57
Messaging Assistant | Customer Service
I'm sorry to hear that. Do you want to get help from an associate?
13:57
Ask an associate
13:58
Messaging Assistant | Customer Service
OK, I'll get someone to help you here through chat.
13:58
OK, get help through chat
13:58
Messaging Assistant | Customer Service
Go ahead and type any details you think would help them understand your issue.
13:58
A
Ankita has joined & will be ready to chat in just a minute.
Ankita | Customer Service
Hey Mick
A
13:58
Wanted to buy a WYZE Cam on Amazon UK but I decided to contact WYZE to see if they sell in the UK. This is their reply. I contacted WYZE and below is their reply:

"Thanks for getting in touch! Wyze products are only available in the 48 contiguous United States, Alaska, Hawaii, and Puerto Rico. We are planning to be available in Canada later in 2019 but do not have any further updates at this time. We hope to expand further outside the U.S. in the future, but we don't have a timeline for when that will be available just yet. We know it is a high demand, but at this time we are not able to ship internationally or support our warranty internationally. You can sign up for our newsletter at www.wyze.com or follow us on social media (Facebook, Twitter, etc) to get product updates like these.

While the devices will still give you access to the live stream, event notifications, and other core features*, the warranty currently does not cover the devices outside of the U.S. If you use a Wyze product outside of the U.S. you are free to contact our U.S. based support but we can only send product replacements under warranty to U.S. addresses.

We do not have any current authorized international sellers for Wyze products. Any Wyze product sellers outside of the U.S. are not authorized, including Amazon.ca, Amazon.uk, and Amazon.au.

Please note: Our website currently cannot accept international billing or shipping addresses.

*access to third-party integrations may be limited or not available outside the United States."
13:58
Ankita | Customer Service
Please do not worry I will help you.
Let me check.
Could you please share the link of the item?
A
14:00
https://www.amazon.co.uk/1080p-Indoor-Wireless-Camera-Vision/dp/B076H3SRXG/ref=sr_1_5?crid=2PPJHCMKXSK89&keywords=wyze+cam&qid=1571144467&sprefix=wyz%2Caps%2C189&sr=8-5
and probably any other WYZE product on here.
14:02
Ankita | Customer Service
Yes they do deliver the item in UK.
may I know your exact question ?
A
14:02
The product is not a genuine WYZE product
14:03
Ankita | Customer Service
I will escalate it so it will get investigated.
A
14:03
There seems to be a lot of FAKE products
14:04
Ankita | Customer Service
I can see this item s sold by a different seller called wjdhgf
And they are new sellers on amazon.
If you wish to order the item please do it and in case you will face any hassle we will help you.
A
14:06
I dont want to buy from Criminals selling Chinese Knockoffs. I will buy somewhere else.
14:07
Ankita | Customer Service
I am sorry you felt this way.
Please do not worry it will be checked.
Thank you for letting us know.
A
14:07
What other way would I feel?
14:07
Ankita | Customer Service
Just to know, May I know why do you think they are fake sellers?
A
14:08
They are selling fake products.
14:09
Ankita | Customer Service
Why do you think the item is fake Mick?
A
14:09
Wanted to buy a WYZE Cam on Amazon UK but I decided to contact WYZE to see if they sell in the UK. This is their reply. I contacted WYZE and below is their reply:

"Thanks for getting in touch! Wyze products are only available in the 48 contiguous United States, Alaska, Hawaii, and Puerto Rico. We are planning to be available in Canada later in 2019 but do not have any further updates at this time. We hope to expand further outside the U.S. in the future, but we don't have a timeline for when that will be available just yet. We know it is a high demand, but at this time we are not able to ship internationally or support our warranty internationally. You can sign up for our newsletter at www.wyze.com or follow us on social media (Facebook, Twitter, etc) to get product updates like these.

While the devices will still give you access to the live stream, event notifications, and other core features*, the warranty currently does not cover the devices outside of the U.S. If you use a Wyze product outside of the U.S. you are free to contact our U.S. based support but we can only send product replacements under warranty to U.S. addresses.

We do not have any current authorized international sellers for Wyze products. Any Wyze product sellers outside of the U.S. are not authorized, including Amazon.ca, Amazon.uk, and Amazon.au.

Please note: Our website currently cannot accept international billing or shipping addresses.

*access to third-party integrations may be limited or not available outside the United States.
14:09
Ankita | Customer Service
So as per this the Wyze product does not get delivered in UK?
A
14:10
Not delivered or sold in these areas from what I can gether from WYZE response. Their products has excellent reviews and reason I checked on Amazon UK
14:12
Ankita | Customer Service
Okay no worries ! It will be escalate so they can check further.
A
14:13
Glad to hear it. I will only buy from genuine Sellers in future.
14:14
Ankita | Customer Service
Sure.
Thank you so much for bringing this to our attention.
 Anything else I can help you with?
A
14:15
This really has given Me a negative view of AMAZON :-(
14:16
Ankita | Customer Service
May I know what best I can do for you here?
A
14:16
What you said would be fine.
14:17
Ankita | Customer Service
In this case to make up this for you I would love to add a promo of 5GBP as a token of apology.
Is that okay with you?
A
14:18
Sounds great.
14:18
Ankita | Customer Service
Promotional certificate has been issued. Rest the team will check.
Hope this helps and the issue is resolved?
A
14:19
Issue is not resolved. I could probably find lots of sellers like this
14:20
Ankita | Customer Service
Anything else I can help you with?
A
14:21
No. You were great.
14:21
Ankita | Customer Service
 Thank you for contacting Amazon. Bye, take care.
A
14:21
Bye
14:22