Broadband and landline customers in the UK will get money back from their providers when things go wrong, without having to fight for it, from Monday (1 April).
Previously, only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider; and even then, only in small amounts.
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| Image from OFCOM |
So Ofcom has intervened to ensure fairness for customers, while giving companies a strong incentive to avoid delays occurring in the first place.
The UK’s largest broadband and landline providers have agreed to compensate customers when they experience these delays, without having to ask.
