Losing a loved one is emotionally devastating—but handling their digital life afterwards can add unexpected stress. This article offers a practical guide to managing digital accounts, passwords, and devices after someone passes away.
Accessing Devices & Accounts
- Laws vary by state or country, and platforms like Google and Apple won’t unlock phones without erasing data.
- Only legal estate inheritors may request access, and even then, access is limited.
Essential Documentation
- Obtain 5–10 certified copies of the death certificate early—needed for accessing or closing accounts.
- Other helpful docs: marriage/birth certificates, court orders, and Social Security numbers for some services.
Managing Subscriptions & Bills
- Use their phone, email, or app store history to identify subscriptions or digital wallets.
- Keep a log to track active accounts and recurring charges.
Social Media & Digital Presence
- Some platforms (Facebook, Instagram, LinkedIn) allow memorialization of accounts.
- Each platform has its own rules and often requires proof of death and relationship.
Dealing with Utilities & Phone Plans
- Utility Companies like T-Mobile and Xfinity offer guidance, but it can still be frustrating—some people opt to cancel and start fresh accounts to avoid roadblocks.
Planning Ahead
- To prevent loved ones from facing similar chaos, create a digital will:
- Document logins and preferences.
- Set legacy contacts (Apple, Google, Facebook).
- Use services like Cake, Evaheld, or Future File to help prepare.
Read More at: Wirecutter: A Loved One Dies. No One Knows Their Passwords. Here’s What to Do. https://www.nytimes.com/wirecutter/reviews/advice-password-recovery-after-death
